Coverage Map
Our service requires line-of-sight, so if the roof of your home has a clear view of our towers with no trees or other obstacles in the way, we can provide service. If your home is located within the blue or purple polygons of the map below, it may have line-of-sight. Once you submit an Eligibility Check at the bottom of this page, we can check the line-of-sight between your home and our towers using 3D mapping software, and let you know if it is covered.
Need residential Internet service outside of the covered area? Please let us know where you want us to expand next with this survey. It will determine our next expansion. To help folks in areas where wired ISPs are not available, such as rural areas, we made a list of Alternative Fixed Wireless ISPs.
Why Choose JackRabbit?
Local Business
JackRabbit Wireless was proudly started here in the borderland. JackRabbit aims to build a network that meets the needs of our community with dependable service, fair rates, and great performance.
Unbeatable Customer Service
As a local business, we are able to offer comprehensive customer service and support that the big telcos just can’t. No more waiting 30 minutes on hold for a customer service rep in some call center. We are open 9AM-7PM, and provide customer support even on weekends. We do our best to provide our customers with the Internet experience they deserve.
No Hidden Fees – Just Flat, Standard Rates
We do not use deceptive “promotional pricing,” where prices go up every few months, and do not have any tricky bundles to worry about. We just provide Internet – so you can stream exactly the services you want, from Netflix to YouTube TV and more, without any unexpected price changes on our end.
Privacy-Oriented
Many of the large ISPs we compete against sell data about their customers’ browsing habits to third parties such as advertisers. That’s not how we do things at JackRabbit. We have the most comprehensive privacy protections of any ISP in El Paso – and can proudly say we will never sell your browsing history. Can our competitors say the same?
Dependability
JackRabbit has maintained 99.985% annual uptime as of April 2021. We aim to be the highest-availability Fixed Wireless provider in the region.
Residential Internet Service Plans
100 Mbps
Blue Service Area(Short Range Antenna)
-
100 Mbps Download
-
15 Mbps Upload
-
No Data Cap
-
Modem Included
(No Monthly Fee) -
WiFi Router Included
(No Monthly Fee) -
Taxes & Fees Included
(flat $55.00) -
No Long-Term Contract
(Cancel Any Time) -
Local, On-Call Tech Support
-
Installation Fee: $100
(Half Cost of Cable Co Wiring) -
30-Day Money-Back Guarentee
200 Mbps
Blue Service Area(Short Range Antenna)
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200 Mbps Download
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30 Mbps Upload
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No Data Cap
-
Modem Included
(No Monthly Fee) -
WiFi Router Included
(No Monthly Fee) -
Taxes & Fees Included
(flat $65.00) -
No Long-Term Contract
(Cancel Any Time) -
Local, On-Call Tech Support
-
Installation Fee: $100
(Half Cost of Cable Co Wiring) -
30-Day Money-Back Guarentee
50 Mbps
Purple Service Area(Long Range Antenna)
-
50 Mbps Download
-
10 Mbps Upload
-
No Data Cap
-
Modem Included
(No Monthly Fee) -
WiFi Router Included
(No Monthly Fee) -
Taxes & Fees Included
(flat $75.00) -
No Long-Term Contract
(Cancel Any Time) -
Local, On-Call Tech Support
-
Installation Fee: $250
(1/2 Cost of Starlink Upfront) -
30-Day Money-Back Guarentee
100 Mbps
Purple Service Area(Long Range Antenna)
-
100 Mbps Download
-
15 Mbps Upload
-
No Data Cap
-
Modem Included
(No Monthly Fee) -
WiFi Router Included
(No Monthly Fee) -
Taxes & Fees Included
(flat $85.00) -
No Long-Term Contract
(Cancel Any Time) -
Local, On-Call Tech Support
-
Installation Fee: $250
(1/2 Cost of Starlink Upfront) -
30-Day Money-Back Guarentee
As with all residential ISPs such as the cable and phone co, speeds listed are maximum rate, not guaranteed, and may vary based on network traffic. That said – our customers see anticipated speeds 99+% of the time even during peak hours. To verify speeds, speed tests should be conducted using Ethernet connected devices, not WiFi. We always conduct a speed test on installation day to ensure expected performance is met.
Our Competitors Use Pricing Tricks
We Use Honest Pricing
Our advertised monthly rates are standard, flat rates. Unlike most ISPs, we choose not to use deceptive promotional pricing schemes or hidden fees, which mislead consumers.
You are probably familiar with the scenario – you start at a great monthly rate with a Cable Internet provider, only to find your bill doubles after 12 months when the promotion ends. We feel that’s deceptive, so instead, we use fixed standard rates. Our loyal longtime customers have paid the same monthly rate since day one. We believe we should reward loyal customers, not sneakily increase their rates like you might expect from our competitors.
Our competitors usually advertise rates which exclude important costs – such as taxes, fees, modem, WiFi router, etc. JackRabbit’s monthly rates include the modem, WiFi router, and all monthly taxes and fees – with standard prices from the get-go. We feel it’s nice to see a bill that is exactly what you expected, so that’s how we do billing.
Real World Performance
Quality of Service
Low Latency
High Bandwidth
Above is one of our customers’ connections tested using Google Fiber’s Speed Test. This customer is subscribed to a 200/30 plan.
JackRabbit Wireless is the highest-performing Fixed Wireless ISP in El Paso based on metrics such as jitter, latency, bufferbloat, and bandwidth. We employ Active Queue Management (AQM) to provide a superior experience. This improves the stability, latency, and the perceived “snappiness” of our customers’ connections compared to other ISPs. With AQM, high-importance connections like Zoom calls and gaming get prioritized over bulk traffic, such as large file downloads or an operating system update running in the background.
TV Options
The Best TV Is Already On The Internet
Your favorite shows and movies, from nightly newscasts to epic dramas to live sports, can be streamed over the internet. So why are you still paying for hundreds of channels you never watch?
Frequently Asked Questions
How will I watch TV?
Access all your favorite TV with JackRabbit and your preferred streaming service. Our customers report saving over $1,000 per year when they cut the cable cord.
How is JackRabbit so affordable?
We use wireless hardware and smart software to bring you the speed you need, without the cost of running wires to each home. The result? Savings we pass on to you.
Is there a catch?
No – we treat our customers like people. We don’t play games with our prices, add tricky fees, or lock you into contracts. We’ll never sell your data or spy on your activity.
We made a free tool to help determine how much bandwidth your home requires – available here.
Most of our customers average 35ms ping to servers in Dallas – where our IX data-center is located.
Our network can tolerate up to 90mm/hr of intense precipitation before performance is impacted. According to NOAA, such precipitation intensity in our area only occurs for a five minutes span once every two years.
Usually prices go up when service providers switch you from a temporary promotional price to a standard rate, or after you are on a contract for an extended period. JackRabbit Wireless does not use promotional pricing, and we do not require long-term contracts, so you do not have to worry about arbitrary price increases.
We provide customers with a WiFi router at no extra cost. If you already have a router and would prefer to use your own, that is perfectly fine. While we cannot provide support for other routers, we will ensure your router is properly configured for service at the time of installation.
No, we do not have data caps. Data use is unlimited – there are no overage fees. We do not charge per GB used.
How It Works — Fiber-Backed Fixed Wireless
JackRabbit does not depend on the infrastructure of either of El Paso’s big two ISPs. We built our own Fixed Wireless network, which connects back to a low-latency, redundant-node fiber network provided by our partners. This allows for superior performance compared to over-saturated copper-based providers. Using fixed wireless for the last-mile of the link reduces deployment costs, which we pass onto you as low standard monthly rates. In a small, nimble organization like ours, we can quickly implement whatever changes are needed to optimize even just one individual customer’s connection. You can learn more on the How It Works page.
Switching To JackRabbit Is Easy
1
Eligibility Check
We check your home’s eligibility using 3D/Lidar data to see if there is a clear line-of-sight.
2
Schedule Appointment
We schedule a day to visit your home and test the link’s performance. If you are satisfied with the performance, we can proceed to install.
3
Enjoy
Stream and browse with confidence. We are always standing by ready to help.
Eligibility Check / Service Request
COVID Precautions
Our installers will be performing installations with the use of KN95 masks and gloves when inside. We kindly ask that you open the windows or doors to the room where the router will be installed before we enter to protect both residents and our installers.
Once you submit this form, we use 3D mapping software to check if your home has a clear line-of-sight with our towers. If your home has a clear LOS, we can then proceed to schedule an appointment for a performance test and/or installation.
Please ensure your home is within the blue or purple polygons of the Coverage Map at the top of this page before submitting a service request. We can only provide service to homes within those polygons at this time.
The Purple Service Area has higher monthly rates and a higher installation fee due to the costs of long-range equipment. The monthly rate and installation fee for each service area is listed above in the “Residential Internet Service Plans” section of this page.