Coverage
Our service requires line-of-sight between the roof of your home and one of our towers. If your home is within the blue or purple polygons on the map below, you can submit an Eligibility Check at the bottom of this page, which will allow us to check the line-of-sight between your home and our towers.
Not within the blue or purple covered area? Let us know where to expand to next with this survey.
Service Plans
Find whether you are located in the Blue or Purple service area using the map above. Then, click the matching drop-down menu below to see available service plans.
How Much Bandwidth Do I Actually Need?
Use our Bandwidth Calculator Tool to see how much bandwidth your household needs.
Why Choose JackRabbit?
We're Local
Proudly started here in the borderland, JackRabbit aims to build a network that meets the needs of our community.
Customer Service
We pride ourselves on providing prompt, courteous customer service you can depend on.
Fair & Honest Rates
We have never raised monthly rates on any existing customers. We don't use deceptive "promo" pricing. How many ISPs can say that?
Private
We can proudly say we will never sell your browsing history. Can our competitors say the same?
Performance
With Smart Queue Management, your connection has never felt faster.
Dependable
Current annual uptime: 99+%
Customer Service
Whole-Home WiFi
Competing ISPs leave WiFi up to the end user to figure out on their own. ISPs typically treat anything past their modem (your WiFi router) as outside the scope of their responsibility.
We take a more proactive approach – providing our customers managed Mesh WiFi routers at no additional monthly cost. This allows us to remotely troubleshoot WiFi performance issues, and improve WiFi coverage across every room of your home.
Performance
JackRabbit Wireless uses Smart Queue Management (SQM) to provide a superior internet experience. This improves the stability, latency, and the perceived “snappiness” of our network compared to other ISPs. Learn more on the Performance page.
Comparing Providers
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JackRabbit
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Cable
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DSL
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Fiber
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Local Customer Service
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Whole-Home WiFi
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Work From Home (VPN)
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Gaming (Stable Latency)
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Consistent Rates
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Bufferbloat
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A+
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F
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D
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F
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A
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Frequently Asked Questions
Access all your favorite TV with JackRabbit and your preferred streaming service. We highly recommend YouTube TV. Don’t have a smart TV? Check out the Chromecast with Google TV.
Most of our customers average between 20ms to 40ms latency from their devices to servers in Dallas – where our IX data-center is located.
Most segments of our network are not impacted by rain fade. Two of our newest towers use mmWave back-haul links for maximal bandwidth. Those two sites can withstand up to 2in/hr of intense precipitation before performance is impacted. Precipitation intensity above that threshold occurs extremely rarely in our area – usually for a few minutes in the late evening during monsoon season.
Usually monthly rates go up when service providers switch you from a temporary promotional rate to a standard rate, or after you are on a contract for an extended period. JackRabbit Wireless does not use promotional pricing, and we do not require long-term contracts, so you do not have to worry about arbitrary price increases.
We provide customers with a dual-band AC-mode WiFi router at no extra cost.
No, we do not have data caps. Data use is unlimited – there are no overage fees. We do not charge per GB used.
Visit our Bandwidth Calculator page to find out.
Switching To JackRabbit Is Easy
1
Eligibility Check
We check your home’s eligibility using 3D/Lidar data to see if there is a clear line-of-sight.
2
Schedule Appointment
We schedule a day to visit your home and test the link’s performance. If you are satisfied with the performance, we can proceed to install.
3
Enjoy
Stream and browse with confidence. We are always standing by ready to help.
Eligibility Check
If your home is within the blue or purple polygons of the Coverage Map at the top of this page, you can submit an Eligibility Check below.
Once you submit a request, we will use 3D mapping software to check if your home has a clear line-of-sight with our towers. If your home has a clear line-of-sight, we can then proceed to schedule an appointment for a performance test and/or installation. If your home is not eligible quite yet, we will keep your information on file so that we can contact you if your neighborhood becomes eligible.