Our internet service requires a clear line-of-sight path between the roof of your home and one of our towers. If your home is within the colored polygons on the map below, you may be eligible – and can submit an Eligibility Check at the bottom of this page.
Not within the covered area? Please let us know where to expand next with this survey. For those in Northeast El Paso, contact Lee Wireless to see if they can service your address.
Find whether you are located in the Blue or Purple service area using the map above. Then, click the matching drop-down menu below to see available service plans.
Most ISPs provide customers a single WiFi router capable of covering around 1500 sqft. Past that range, performance often degrades significantly – causing WiFi performance issues in the far ends of the home.
We take a more proactive approach – providing our customers with WiFi 6E Mesh WiFi systems. This allows us to deliver thorough WiFi coverage across every room of the home.
JackRabbit Wireless uses Smart Queueing to provide a connection with superior stability, latency, and responsiveness compared to other ISPs. Learn more on the Performance page.
You are probably familiar with the scenario – you start with a low monthly rate from an Internet provider through a promotion, only to find that your bill doubles a few weeks or months later when their promotion ends. We feel that’s deceptive, so instead, we advertise our standard rates from day one. Our longstanding customers have paid the same monthly rate since they started. As a local business, we believe we should reward customer loyalty.
Most ISPs advertise rates which exclude important costs – taxes, fees, surcharges, and the WiFi router. JackRabbit’s advertised monthly rates include all of these costs. We feel it’s nice to see a bill that is exactly what you expect.
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Access all your favorite TV with JackRabbit and your preferred streaming service. We highly recommend YouTube TV. Don’t have a smart TV? Check out the Chromecast with Google TV.
Fixed Wireless networks such as JackRabbit can tolerate intense wind and rain without any degradation of service – unlike Satellite Internet or 5G Internet. However, 30% of our network depends on mmWave links to deliver the highest speeds possible. For that 30% of our network – performance can sometimes be impacted during monsoon season if rain exceeds 2in/hr. Thankfully, precipitation above that threshold only occurs very rarely in our climate – usually for a few minutes in the late evening during monsoon season. The other 70% of our network is not impacted in by rain.
Most of our customers average between 35ms latency from their devices to servers in Dallas – where our Internet Exhange is located.
We check your home’s eligibility using 3D/Lidar data to see if there is a clear line-of-sight.
We schedule a day to visit your home and test the link’s performance. If performance is solid, we can proceed to install.
Stream and browse with confidence. We are always standing by ready to help.
If your home is within the blue or purple polygons of the Coverage Map at the top of this page, you can submit an Eligibility Check below.
Once you submit a request, we will use 3D mapping software to check if your home has a clear line-of-sight with our towers. If your home has a clear line-of-sight, we can then proceed to schedule an appointment for a performance test and/or installation. If your home is not eligible quite yet, we will keep your information on file so that we can contact you if your neighborhood becomes eligible.