Residential Service

Coverage

Our service requires line-of-sight between the roof of your home and one of our towers. If your home is located within the blue or purple polygons of the map below, and has a clear view of our towers, we can provide service. If your home is within the blue or purple polygons, please submit an Eligibility Check at the bottom of this page so that we can check the line-of-sight between your home and our towers using 3D maps.

Need residential Internet service outside of the covered area? Please let us know where you want us to expand next with this survey. To help residents in areas where wired ISPs are not available, such as remote rural areas, we made a list of Alternative Fixed Wireless ISPs.

Why Choose JackRabbit?

Local Business

Proudly started here in the borderland, JackRabbit aims to build a network that meets the needs of our community.

Customer Service

We pride ourselves on providing prompt, courteous customer service you can depend on.

No Hidden Fees

We use standard, fixed rates. There are no tricky bundles to worry about. We just provide Internet.

Private

We can proudly say we will never sell your browsing history. Can our competitors say the same?

Fast

With Active Queue Management, your connection has never felt faster.

Dependable

Current annual uptime: 99.985%

Residential Internet Service Plans

Find whether you are located in the Blue or Purple service area using the map above . Then, click the matching drop-down menu below to see available service plans.

As with all residential ISPs, such as the cable and phone co, speeds listed here are the maximum bandwidth rate, are not guaranteed, and may vary slightly based on network utilization. That said – our customers typically see the expected plan rate for 98%+ of service uptime, even during peak hours. To verify speeds, speed tests should be conducted using Ethernet connected devices, not WiFi. We always conduct a speed test on installation day to ensure performance expectations are met.

Honest Pricing

Our advertised monthly rates are standard rates. Unlike most ISPs, we choose not to use deceptive “promotional” pricing schemes or hidden fees, which mislead consumers.

You are probably familiar with the scenario – you start at a great monthly rate with a Cable Internet provider, only to find your bill doubles after 12 months when the promotion ends. We feel that’s deceptive, so instead, we use fixed standard rates. Our longstanding customers have paid the same monthly rate since day one. We believe we should reward loyal customers, not sneakily increase their rates like you might expect from competitors.

Our competitors usually advertise rates which exclude important costs – such as taxes, fees, modem, WiFi router, etc. JackRabbit’s monthly rates include the modem, WiFi router, and all monthly taxes and fees – with standard prices from the get-go. We feel it’s nice to see a bill that is exactly what you expected, so that’s how we do billing.

How Much Bandwidth Do I Need?

The typical household reaches peak bandwidth use around 8PM. In the form below, enter the normal amount of activity you’d expect at 8PM in your household. The result at the bottom estimates the peak bandwidth your home network requires. The speed plan you choose from your internet provider should be slightly above the result you get.

Real World Performance

JackRabbit Wireless is the highest-performing Fixed Wireless ISP in El Paso based on metrics such as latency, jitter, bufferbloat, and bandwidth. We employ Active Queue Management (AQM) to provide a superior internet experience. This improves the stability, latency, and the perceived “snappiness” of our network compared to other ISPs. With AQM, high-priority connections like Zoom calls and gaming are prioritized over bulk traffic, such as large file downloads or an operating system update running in the background.

ISPs often try to up-sell consumers to choose ultra-high-bandwidth service plans (400Mbps-1Gbps). But let’s consider a scenario: you are on a Zoom call (3Mbps), and family member initiates a large file download on their device. Even with a 400Mbps connection, that file download can potentially consume the entire 400Mbps, causing massive packet loss once the bandwidth ceiling is hit. This packet loss can cause your Zoom call to stutter or even disconnect. In such a situation, how useful is that high bandwidth?

This is exactly why AQM is so important. AQM makes sure your Zoom call gets a fair slice of the bandwidth, and that file downloads are not allowed to hit the ceiling and trigger packet loss. Our day-to-day internet experience is influenced much more by WiFi performance and AQM than by our chosen bandwidth plan. That’s why JackRabbit provides managed a WiFi router and AQM at no extra cost. We are committed to your overall internet experience, not just selling you our most expensive plan.

Frequently Asked Questions

How will I watch TV?

Access all your favorite TV with JackRabbit and your preferred streaming service. We highly recommend YouTube TV. Don’t have a smart TV? Check out the Roku Premiere.

How is JackRabbit so affordable?

We use wireless hardware and smart software to bring you the speed you need, without the cost of running wires to each home. The result? Savings we pass on to you.

Is there a catch?

No – we treat our customers like people. We don’t play games with our prices, add tricky fees, or lock you into contracts. We’ll never sell your data or spy on your activity.

We recommend using Ookla’s Speedtest.net to find your current speed. To ensure an accurate result, we encourage connecting the test computer by Ethernet cable directly to the router. If that is not possible, make sure to use 5GHz AC-mode WiFi close to your router.

Most of our customers average between 20ms to 40ms latency from their devices to servers in Dallas – where our IX data-center is located.

Our network can tolerate up to 2in/hr of intense precipitation before performance is impacted. In our area, such precipitation intensity occurs extremely rarely. Outages from intense rain typically occur in the late evening, last less than 15 minutes, and occur an average of 1-3 times per year.

Usually monthly rates go up when service providers switch you from a temporary promotional rate to a standard rate, or after you are on a contract for an extended period. JackRabbit Wireless does not use promotional pricing, and we do not require long-term contracts, so you do not have to worry about arbitrary price increases.

We provide customers with a dual-band AC-mode WiFi router at no extra cost.

No, we do not have data caps. Data use is unlimited – there are no overage fees. We do not charge per GB used.

Switching To JackRabbit Is Easy

1

Eligibility Check

We check your home’s eligibility using 3D/Lidar data to see if there is a clear line-of-sight.

2

Schedule Appointment

We schedule a day to visit your home and test the link’s performance. If you are satisfied with the performance, we can proceed to install.

3

Enjoy

Stream and browse with confidence. We are always standing by ready to help.

Eligibility Check / Service Request

If your home is within the blue or purple polygons of the Coverage Map at the top of this page, you can submit an Eligibility Check below. We use 3D mapping software to check if your home has a clear line-of-sight with our towers. If your home has a clear line-of-sight, we can then proceed to schedule an appointment for a performance test and/or installation.

The Purple Service Area has higher monthly rates and a higher installation fee due to the costs of long-range radio equipment. The monthly rate and installation fee for each service area is listed above in the “Residential Internet Service Plans” section of this page.