Reviews

JackRabbit Reviews

Last year I moved into new developed apartments. They were so new that big names service providers like Spectrum and AT&T didnt/ COULDNT service the area. Walked into both stores and employees shrugged their shoulders like “nothing we can do”. No one tried to help or consider potential ways to help me. Until I called Robert and his team at JackRabbit. They came to evaluate the newly unserviceable area and I was up and running within a day or so. The install from start to finish was seamless. AND the most important part was how they treated me as a new customer. For that I expect to give them my business for a lifetime. I’ll add that I called to upgrade my speed since I had a couple people working from home and kids on tablets. Thinking I needed to upgrade. The team assured me it wasn’t necessary. When they could’ve easily taken my money. That alone speaks miles. You’re getting a team with a strong IT background that loves their craft and their customers. Nothing but great things to say about the company.

Christian

Google Review

★★★★★ 5/5

Our business has perpetually struggled with poor options for internet connectivity. We always joked that it was the “black hole” for internet service, as the fastest provider we were able to find provided slow DSL service. The team from Jackrabbit was able to provide us with fast, reliable internet, with rapid implementation. During implementation they encountered multiple setbacks forcing them to change the design of the backhaul but they never gave up on us and were able to find a way to get it done. Almost any other company would’ve walked away after those setbacks, but these guys didn’t and persevered until they found a solution. They are professional, dedicated, reliable, and fairly priced…what’s not to love about this company? We highly recommend Jackrabbit to any business or homeowner struggling to find fast, reliable internet.

Mike Lewandowski

Director of Business Systems - Modineer Company

★★★★★ 5/5

JackRabbit’s customer service is amazing! Always keeping me informed of updates, outages, etc. They even provided a credit when the outage would take longer than expected to fix. Living in a rural area it was difficult to get internet that actually worked. Streaming services work great with JackRabbit. Thank you! 🙏🏽

Brenda

Google Review

★★★★★ 5/5

Absolutely amazing company they really care and it shows in everything they do. They provided us with fast reliable internet while we were waiting for AT&T for our business (jackrabbit installed within a week at&t took a year). Great customer service and technical support always fast to answer any questions.

Miriam

Google Review

★★★★★ 5/5

Really good customer service. Excellent internet service my parents were never able to find internet service in their area. Found jack rabbit and they came next day and set it up for my parents havent had any issues with service. But if I do I know I can Count on them to come or contact me Highly recommend very satisfied and they are very fast to respond.

Summer

Google Review

★★★★★ 5/5

We are so satisfied with our JackRabbit service! It feels good to support a local business, and even better knowing how GREAT the service actually is! The owner is professional, courteous, and very responsive. He even texted personally a few weeks after installation to check in and see if he could assist with anything. A++++

Bonnie

Google Review

★★★★★ 5/5

Love making my Eastside friends jealous with tales of my service. We have been with JackRabbit for years, and they never cease to amaze me with their "customer" service. I say that reluctantly only because they treat us more like family. Keep up the great work.

Jorge

Google Review

★★★★★ 5/5

I can't say enough great things about JackRabbitWireless! I am in shock at the level of excellent customer service provided by Robert and Tristan. They wen't above and beyond to service an "unserviceable" area as I was told by all other ISPs. When all others said a few years, JackRabbit had me online within a week. Highly reccomend JackRabbit Wireless. Fixed pricing, extremely fast internet, low latency and most important no BS.

Hector

Google Review

★★★★★ 5/5

I can't sing praises loud enough about Jackrabbit Wireless. Are you sick and tired of your current ISP mansplaining things to you like you're too daft to understand? dudes. me too. after a week of spending 4-6 hrs a day dealing with tech support and tech visits and new cabling and new equipment and crying students at home and a frustrated husband trying to work from home.... we were lucky enough to see someone else recommend Jackrabbit. Seriously the best customer service we have ever experienced. Super professional, covid cautious, courteous and pleasant to work with, along with being very aware of privacy and security needs. These guys know their business and aren't interested in making a chump out of anyone. It was clear that they were sincerely interested in helping us out and setting us up so that the kids could reliably access their school work and that my husband could reliably work from home. Not once did we feel like we were just a sale to be made. For the first time since we moved here we felt like we had someone who had our backs in the technology department. These guys are amazing! Not only that but they're local! looking for a way to support a local UTEP alumni? look no further my friends! cheers to consistent service with no dropped signal!!!! if you're on the westside give them a shot!

Lorena

Google Review

★★★★★ 5/5

Atencion rapida y profesional a un muy buen precio!!!♥️♥️♥️♥️♥️

Carolina

Google Review

★★★★★ 5/5

When I subscribed to Jackrabbit it was a new service. Well let me tell you, if you live in the West side of El Paso this is definitely the service to have. Extremely affordable, best service, top tier speeds. I even had a technical issue one night and left a message for them expecting to hear from them the next day. The Technician immediately responded and told me he could be at my place in 15 min. Mind you this was at 10pm. Fantastic service and always courteous. Trust me when I say 5 out of 5.

Google User

Google Review

★★★★★ 5/5

Excellent reception, excellent service! and what I like the most, the PRICE IS SET! It doesn't change, like other providers. This company is locally own. I have been a customer for almost one year. I totally recommend if you are looking for internet services, get JackRabbit wireless. You will be satisfied.

Sylvia

Google Review

★★★★★ 5/5

Fantastic company. I could not be happier. Professional, honest, smart, on time, personable, do beautiful installations & the internet service is to die for. It’s great to see a local company outshining the big ones.

David

Google Review

★★★★★ 5/5

Fantastic customer service, great speeds. super competitive pricing. I'm more than happy. And they just sent us an email telling us they upgraded the internet service even more! So glad I live in their service area.

Elizabeth

Google Review

★★★★★ 5/5

Do not second guess JackRabbit! These guys are extremely knowledgeable, reliable and honest. Respond to concerns in minutes and do everything they can to ensure you are completely satisfied with their service...including coming to your home during a pandemic to install new equipment! We could not be more satisfied with the excellent customer service and attention we have received.

Valerie

Google Review

★★★★★ 5/5

Can't say enough good things about this company. Made the switch from AT&T and I couldn't be happier. Consistent speeds, actual advertised speeds I have the 100 mbps speed plan and it is solid. Definitely give them a try if you live in their coverage area and support local business!

Albaro

Google Review

★★★★★ 5/5

I regret not switching, sooner! Jackrabbit Wireless offers a superior service in both reliably and speed, for less cost. As if that weren't enough, the company is a local business with an owner who is beyond responsive and respectful to his customers. Jackrabbit offers the complete opposite of my experiences with the big internet companies and I couldn't be happier because of it!

Ryan

Google Review

★★★★★ 5/5

Both guys are fast to set up, informative on phone and during installation process. They are friendly, happy to do their work, and very knowledgeable. Will test your internet several times before they leave and help you connect all devices to the their internet. They go above and beyond to make the customers happy, even took my large antenna of directv out from roof and installed a very nice small jackrabbit antenna according to where its best for your internet signal. Best is I have no promotional fees, datacaps, overage fees, taxes included and internet is just as fast or faster than spectrum so far, plus I'm saving money and dont have to worry about spectrum increasing my bill for no reason.

M L

Facebook Review

★★★★★ 5/5

I have had this service for two months and it has worked 3x faster than my spectrum connection. I monitored both connections and the results were impressive to say the least. The customer service is great and you are respected as a customer, very different from spectrum, and so far the connection has been up 100% of the time. I am very happy with the service, I am cancelling my spectrum connection

Oscar

Google Review

★★★★★ 5/5

The service is amazing. Working from home full time now I need a good internet service. I am able to download large files that I was not able to using my previous provider. The tv is all and more than I need. And it saves me $$$$ each month.

Linda

Facebook Review

★★★★★ 5/5

Robert came to my home right away, after my call to fix a complicated issue with internet. He was able to resolve the issue in 10 minutes. This company is different from others (spectrum for example), they are friendly, and personally treat you as a customer. I would recommend this company to everyone.

Aleksandr

Facebook Review

★★★★★ 5/5

I can not say enough good things about this company. From my initial phone call to the installation and service. Everything has been stellar and I have never been happier with my internet service and speed. If you live in their current service area and are sick and tired of your current provider, you will NOT be disappointed with this company. There's a new provider in town, and it IS JackRabbit Wireless!

Gina

Google Review

★★★★★ 5/5

Excellent customer service! They go the extra mile to make sure your internet is working at its best. They are very professional and LOCAL.

Gerardo

Google Review

★★★★★ 5/5

JackRabbit Wireless is a locally owned and operated WISP (Wireless Internet Service Provider), providing quality broadband internet service to west El Paso residents at very competitive prices. I was a bit skeptical about leaving Spectrum, but after two months with JackRabbit Wireless I can tell you it was the right decisions. My internet service has been working as good, or better than Spectrum, and has been 100% reliable (even during inclement weather). I highly recommend JackRabbit Wireless to anyone within their service area.

Russell

Google Review

★★★★★ 5/5

The service is excellent and the customer service is exceptional. These guys are really good and very informative. I highly recommend the service. They go above and beyond.

Andres

Google Review

★★★★★ 5/5

Two techs, on time, professional and knew what they were doing. They set up the tech and all our devices. Excellent...top notch service. I highly recommend JackRabbit Wireless...

Samuel

Google Review

★★★★★ 5/5

Costumer service is great. Best service of internet out there.

Luis

Google Review

★★★★★ 5/5

Always on time, gets you the help you need in a few minutes. Very respectful and fast ! One of the best internet service I’ve had !

Jasmine

Google Review

★★★★★ 5/5

I've been very happy with JackRabbit. They're all friendly and professional and a human answers the phone when you call! Of course the fast internet is great.

Lisa

Google Review

★★★★★ 5/5

Awesome service. Punctual , reliable and very helpful. Highly recommended. Tired of bad service with the other companies. Keep up the awesome job 💥💯

Gustavo

Google Review

★★★★★ 5/5

Jack rabbit Internet is so reliable and amazing I recommend it to anyone that has any of the Internet currently from AT&T or any of the other hosts in the area. My old signal from AT&T was all over the place, I was paying for 75 MB and receiving most of the time Maybe half of that because it would be saturated with customers throughout the day and they would drop signal a lot of the times but with this new jack rabbit wireless I’m receiving such fast speeds and blows my mind and very reliable. The installersCame out and made sure everything was working correctly they double checked and triple checked and followed up and if I could give them more than five stars I definitely would.

Google User

Google Review

★★★★★ 5/5

Great customer service through messaging and in person. The guys were very professional and knowledgeable. Installation was flawless and we were up and running in no time. I highly recommend the service and the price is great, even better with the military discount I was given as well.

Vanny

Google Review

★★★★★ 5/5

Best experience ever! Robert and Tristan were on time and did a great job explaining every detail of what was going to happen. They were both very friendly. I haven't had any problems with the service and I'm completely satisfied! Great job guys!

Jackie

Google Review

★★★★★ 5/5

This by far is the best internet service I have ever had. The customer service is incredible. I will never have any other service.

Shannon

Google Review

★★★★★ 5/5

Service has been great. Customer Service is 5 Stars.

Stephen

Google Review

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