How It Works

Technology

JackRabbit Wireless is a Fixed Wireless Internet Service Provider. We place a small antenna on the roof of each customer's home or business - connecting them by wireless radio links to our towers, where our network interfaces with a multi-gigabit fiber-optic Internet connection.

Fixed Wireless vs Satellite​

We are often asked if our Fixed Wireless service is satellite based. To put it simply - no. Standard satellite internet connects clients to satellites located 22,000 miles above the earth's surface. That 44,000 mile round trip introduces latency of around 800ms - making it impossible to use VoIP or live video conferencing such as Zoom or Facetime. Instead, Fixed Wireless internet services such as JackRabbit connect clients to towers at a terrestrial level, usually less than 8 miles away. This provides much lower latency than Satellite internet - usually between 25-45ms.

Our connections can easily accommodate multiple live video conferences, online gaming, and other latency-sensitive tasks. The relatively short distance between the client and AP means that service does not cut out during light rainfall, a frequent concern with satellite internet services such as ViaSat, HughesNet, and Starlink.

Fixed Wireless vs Cable

Phone and cable companies often provide internet service over old copper lines laid in the 1980s, originally intended for analog TV or phone service. This generally works well thanks to advances in data standards such as DOSCIS. However, when one of those old copper lines becomes damaged under the street, signal becomes attenuated and performance suffers for certain households. These companies are understandably hesitant to pay the tens of thousands of dollars required to dig up and replace those lines to fix intermittent connectivity issues, especially if there is little local competition. For customers affected, this can mean experiencing frequent outages, with little recourse. Fixed Wireless offers a novel, cost-effective solution to help residents in such circumstances to connect to the internet using a separate network infrastructure.

Fixed Wirless vs 5G

We are often asked if our Fixed Wireless service is "5G". 5G actually refers to a standard used by cell phone companies specifically. Cell companies use a wide range of frequencies (450MHz to 6 GHz, 24GHz to 52GHz).

The radios we place on homes operate between 5GHz to 6GHz, just like your home WiFi router.

Home Installations

To provide service, we install an antenna on the subscriber's home. We can use a variety of mounts to affix the antenna, including non-penetrating mounts such as tile mounts, or by affixing to chimneys. Whenever a mount is secured to a shingle roof, the 4 lag bolts are drilled through tar pads to seal the threading, and the exposed edges of the mount are then protected with roof sealant.

WiFi Router

A dual band WiFi router is provided for customer use at no additional cost. The unit has 1 usable gigabit LAN Ethernet port, and operates on both 2.4GHz and 5GHz bands. For additional ports, a switch can be added. The unit can provide adequate coverage for most homes. Some customers prefer to use another router, which is completely fine. For those with very large homes - we recommend purchasing a Mesh WiFi system, such as the Deco AX3000. We can assist with configuring your router on installation day.