How It Works

Technology

JackRabbit Wireless is a Fiber-Backed, Fixed Wireless Internet Service Provider. We place a small antenna on the roof of each customer's home or business - connecting them by wireless radio link to our towers, where our network interfaces with a low-latency, multi-gigabit fiber-optic Internet connection. Recent advances in radio technology allow for Fixed Wireless services to offer high speeds, low latency, and low deployment costs relative to fiber-to-the-home (FTTH) and other wired deployment methods. We pass on these savings to our customers as lower monthly rates. Because the radios serving customers operate on the 5GHz band, they are not as negatively impacted by inclement weather (rain-fade) as higher-frequency technologies such as mm-wave 5G (24 GHz up to 72 GHz).

Fixed Wireless vs Satellite​

We are often asked if our Fixed Wireless service is satellite based. To put it simply - no. Our antennas connect back to access points on towers at a terrestrial level, usually less than 5 miles from the client. Standard satellite internet connects clients to satellite access points located 22,000 miles above the earth's surface. That 44,000 mile round trip introduces tremendous latency of around 1000-1400ms - making it impossible to use VoIP or live video conferencing such as Zoom or Facetime. To solve this problem, commercial ventures such as SpaceX's Starlink are launching Low-Orbit Satellites, intended to provide lower-latency connectivity to remote areas. Terrestrial Fixed Wireless such as JackRabbit provides latency between 22-55ms from the client to major Data Centers, allowing connections to easily accommodate multiple live video conferences, gaming, and other latency-sensitive tasks. The relatively short distance between client and AP means that service does not cut out during light rainfall, a frequent concern with both standard and low-orbit satellite internet services such as ViaSat, HughesNet, and Starlink.

Fixed Wireless vs Cable

The phone and cable companies often provide internet service over old copper lines laid in the 1980s, originally intended for analog TV or phone service. This generally works well thanks to modern solutions like DOSCIS. However, when one of those old copper lines is damaged under the street, signal becomes attenuated and performance suffers for residents affected. These companies are understandably hesitant to pay the tens of thousands of dollars required to dig up and replace those lines just to fix intermittent connectivity issues, especially if there is little local competition. For customers affected, this can be very challenging. JackRabbit does not depend on the infrastructure of either of El Paso's big two ISPs. We built our own Fixed Wireless network, which connects back to a low-latency, redundant-node fiber network provided by our partners. This allows for superior performance compared to over-saturated copper-based providers. Using fixed wireless for the last-mile of the link reduces deployment costs, which we pass onto you as low standard monthly rates. In a small, nimble organization like ours, we can quickly implement whatever changes are needed to optimize even just one individual customer's connection.

Fixed Wirless vs 5G

We are often asked if our Fixed Wireless service is "5G". 5G actually refers to standards used by cell phone companies specifically. Simply speaking, the difference between 4G and 5G is the addition of mm-wave signals between 24GHz up to 72GHz that were not previously used for 4G. JackRabbit operates on 5GHz, which is not actually related to the word "5G". 5GHz is a specific band of frequencies (5000MHz to 6000MHz), while 5G is a marketing term for cell providers used to differentiate their 5th-generation service from 4th-generation service. This causes a lot of confusion. JackRabbit uses the same 5GHz channels that your home router uses to broadcast WiFi inside the home. We do not use 5G-mm wave (24GHz to 72GHz), which is what people are generally talking about when they say 5G.

Home Installations

To provide service, we install one of these two antennas depending on the distance from our towers.

We can use a variety of mounts to affix the antenna, including non-penetrating mounts such as tile mounts, or by affixing to chimneys. Whenever a mount is secured to a roof, the 4 lag bolts are drilled through tar pads to seal the threading, and the exposed edges of the mount are then protected with roof sealant.

Blue Service Area

Ubiquiti Litebeam-LR/LTU-LR

3.83 lbs

20.18 x 15.19 x 10.17″

 

Yellow Service Area

RF Elements TP 550

8 lbs

22.3″ x 22.3″ x 12.4″

WiFi Router

A MikroTik hAP AC2 WiFi router is provided for customer use at no additional cost. The unit has 4 usable gigabit RJ45 Ethernet ports and operates on both 2.4 and 5GHz bands. The unit is considerably smaller than most routers, and can provide adequate coverage for most homes.

Some customers prefer to use another router, which is completely fine. For those considering a mesh system – we highly recommend the Google Nest Mesh 2-node system. We can assist with configuring the alternative router on installation day if needed.