How It Works

Fixed Wireless

JackRabbit Wireless is a Fixed Wireless Internet Service Provider. We place a lightweight antenna on the roof of each customer's home or business - connecting them by wireless radio links to our towers. Our towers connect to each other by microwave radio, and link up to the broader internet by fiber.

Fixed Wireless vs Cable

Phone and cable companies often provide internet service over copper lines originally intended for analog TV or phone service. Thanks to technologies such as DOSCIS and DSL, it has become possible to use these same lines to provide internet connectivity to customers.

When one of those copper lines becomes damaged under the street, or deteriorates due to age or exposure to water, signal can become attenuated and negatively impact performance for affected households. In these situations, phone and cable companies are understandably hesitant to spend tens of thousands of dollars to dig up and replace those lines to fix intermittent connectivity issues, especially if there is little local competition. For customers affected, this can mean experiencing frequent outages with little recourse.

Fixed Wireless offers a novel, cost-effective solution to help residents in such circumstances to connect to the internet using a completely separate network infrastructure from that of the phone and cable companies.

Fixed Wirless vs 5G

We are often asked if our Fixed Wireless service is "5G". 5G actually refers to a set of standards used by cell phone companies specifically. Cell companies use a wide range of frequencies (450MHz to 6 GHz, 24GHz to 52GHz).

The radios we place on homes operate on 5GHz channels, just like your home WiFi router.

Fixed Wireless vs Satellite​

Standard satellite internet connects clients to satellites located 22,000 miles above the earth's surface. That requires a 44,000 mile round trip each time a packet is sent - requiring a high latency of around 600ms. Such high latency makes it impossible to use VoIP or live video conferencing such as Zoom or Facetime.

Instead, Fixed Wireless internet services such as JackRabbit connect clients to towers at a terrestrial level, usually less than 8 miles away. This provides much lower latency than Satellite internet - usually between 25-45ms.

Our connections can easily accommodate multiple live video conferences, online gaming, and other latency-sensitive tasks. The relatively short distance between the client and AP means that service does not cut out during light rainfall, a frequent concern with satellite internet services such as ViaSat, HughesNet, and Starlink.

Home Installations

To provide service, we install an antenna on the subscriber's home. We can use a variety of mounts to affix the antenna, including j-mounts, non-penetrating flat roof mounts, and tile mounts.

Whenever a mount is secured to a shingle roof, the 4 lag bolts are drilled through tar pads to seal the threading, and the exposed edges of the mount are then coated with roof sealant.

WiFi Router

A dual-band Mesh WiFi router is provided for customer use at no additional monthly cost. The unit has 1 usable gigabit LAN Ethernet port, and operates on both 2.4GHz and 5GHz bands. For additional ports, a switch can be added.

A single node can provide adequate coverage for most homes. For those with large homes - we can add additional nodes to ensure thorough coverage. Some customers prefer to use another router, which is completely fine. We can assist with configuring your router on the day of installation.