Our Team

An agile team of connectivity experts
at your service

Robert Chacón

CEO & Founder

Robert graduated from UTEP – where he studied Computer Information Systems and graduated with honors. During his undergrad he began designing the network that would eventually become JackRabbit Wireless.

Tristan Frescas

Operations Manager & Co-Founder

Tristan oversees JackRabbit’s physical network infrastructure, customer premises installations, and customer relations.

Capabilities

  • Subject matter experts in low-latency connectivity. Developed LibreQoS – an industry-leading Quality of Experience platform for Internet Service Providers leveraging latency-reduction techniques based on IETF RFC 8290. Involved in multinational efforts to reduce internet latency worldwide in collaboration with academics and researchers.
  • Specialize in rapidly deploying high-bandwidth network connectivity to remote locations for government agencies and commercial entities.

  • Design, implement, and maintain networks developed using industry-standard networking protocols (eBGP, iBGP, MPLS, VPLS, BFD, VXLAN, RFC 8290 based QoE, SNMP, OSPF, and more).

Our Story

JackRabbit Wireless was founded in 2018 by Robert Chacón and Tristan Frescas, two longtime friends and El Paso natives. We started JackRabbit to bring much-needed competition to El Paso’s monopolized internet market, and to service homes which lacked dependable, affordable internet options. Thanks to the tremendous support of our community, JackRabbit has quickly become one of the most trusted Internet Service Providers in the region. We are grateful to our customers and community members throughout the borderland for supporting our mission from the very beginning.

Our Mission

Close The Digital Divide

21 million Americans still lack broadband connectivity. Communities without access to dependable, high speed broadband risk falling behind with regard to education, healthcare, employment opportunities, and general economic development.

We have seen how the COVID-19 pandemic has greatly challenged communities with poor broadband infrastructure. For example, a rural student whose family depends on traditional satellite internet would be unable to reliably attend video conference classes because of the low data caps and high 600ms+ latency such satellite connections have. Instead, JackRabbit Wireless uses Fixed Wireless technology to provide that same family a connection with <50ms latency, and four times the bandwidth – all at a more affordable rate.

When a family tells us that their children can finally attend online classes or that they can finally video call their friends and loved ones – that is incredibly rewarding, and drives us to continue doing what we do.

Challenge The Status Quo

49.7 million Americans have only one option for high-speed internet service. Additionally, 48% of those who have a high-speed internet connection at home say they have problems with the speed, reliability or quality of their home connection. People in these predicaments need dependable alternatives, and JackRabbit exists to fill those gaps.

Many large corporate internet providers are known to sell information about their customers’ browsing habits, raise rates on existing customers through the use of hidden fees and deceptive pricing schemes, as well as for lobbying to maintain their monopoly status.

JackRabbit aims to challenge this status quo, and to deliver a service that our customers and our community can be proud of.