Building the Internet El Paso Deserves
From the heart of the city to the rural Colonias, we believe opportunity shouldn't stop where the pavement ends
At JackRabbit Wireless, we believe that fast, reliable internet is a fundamental right, not a luxury reserved for those lucky enough to live in the right ZIP code.
That commitment is why we started. Founded in 2018 by Robert Chacón and Tristan Frescas – two lifelong friends and El Paso natives – JackRabbit was born to serve the families that big telecom overlooked.
Whether it’s a student needing access to online school, or a family staying connected across borders, we are here to ensure that no matter where you live in the Borderland, you are never disconnected from opportunity.
Community Service Projects
Digital Bridges Program
Digital Bridges was a community initiative led by Workforce Solutions Borderplex (WSB) to expand internet access and digital literacy across the Borderplex region. JackRabbit Wireless was honored to serve as a core implementation partner.
Together, we connected over 30 low-income families with free home internet, provided laptops, and delivered hands-on digital literacy training to help participants confidently access education, employment, and vital online services.
This program exemplified what’s possible when local organizations join forces to close the digital divide — combining infrastructure, education, and long-term support to make meaningful change.
Community Support In Action
Rancho Escondido
We provide free high-speed internet and full-property mesh WiFi to Rancho Escondido, a nonprofit offering therapeutic horseback riding for individuals of all abilities. Our outdoor WiFi helps ensure both staff and guests have reliable connectivity across the 18-acre site.
Mamacitas Cibernéticas
We assist Mamacitas Cibernéticas in providing bilingual instruction on digital literacy — helping senior citizens in Southern Doña Ana County gain confidence and skills online.
Our Team
An agile team of connectivity experts at your service
Robert Chacón
Founder & Network Architect
Robert founded JackRabbit to solve a personal frustration: watching his hometown get left behind by big telecom. With deep roots in El Paso and a lifelong passion for networking, he is the technical architect behind JackRabbit’s resilient infrastructure.
Beyond El Paso, Robert is a globally recognized leader in network performance. He leads LibreQoS, an open-source platform used by ISPs worldwide to eliminate lag. He brings that world-class engineering home to ensure every JackRabbit connection is faster, fairer, and technically superior to the national giants.
Tristan Frescas
Co-Founder & Operations Manager
As co-founder, Tristan sets the standard for how JackRabbit treats people. With over 10 years of customer service experience, he knows that true reliability isn’t just about signal strength, it’s about showing up. Whether he’s driving across town at 10 PM to restore a connection or patiently walking a customer through their new streaming setup, Tristan does the work that big providers won’t.
He applies that same care to our infrastructure. Tristan is famous for his “clean installs,” ensuring that every cable is perfectly routed and every site is left spotless. He ensures that your internet isn’t just fast—it’s installed with pride.
Luis Estrada Aguirre
Cyber Security Instructor
Access to the internet is only half the battle; knowing how to use it safely is the other. Luis leads the educational side of our mission, serving as the bridge between our technology and the community.
Through partnerships with Workforce Solutions Borderplex and Mamacitas Cibernéticas, Luis teaches hands-on workshops that empower seniors and families to navigate the digital world with confidence. Recently graduating with his Computer Science degree at UTEP, Luis represents the next generation of El Paso tech talent—dedicated to building a digital future that is inclusive, accessible, and secure for everyone.
What We're Best At
Our team is comprised of network engineers with deep expertise in low-latency connectivity, open-source innovation, and rapid deployment in hard-to-reach locations.
Here’s what sets us apart:
Pioneers in Latency Optimization
We developed LibreQoS, a leading open-source Quality of Experience platform used by ISPs worldwide. It’s based on the latest IETF standards (RFC 8290) and helps ensure smooth, responsive internet — even under load.Respected in the Global Networking Community
Our team has contributed to peer-reviewed research and international collaborations focused on reducing internet latency and improving fairness in traffic management.Rapid, High-Speed Connectivity Anywhere
We specialize in deploying enterprise-grade internet to remote or underserved areas — including government facilities, commercial campuses, and rural sites. From microwave radio links to solar-powered mobile towers, we bring high-speed access where others can’t.Built on Proven Industry Standards
We design and maintain robust networks using protocols like:eBGP, iBGP, MPLS, VPLS
VXLAN, BFD, OSPF, SNMP
Flow Queuing and QoE systems based on RFC 8290
Whether you need a reliable connection in the city or a 10 Gbps link in the middle of nowhere, JackRabbit Wireless is ready to deliver.
Our Mission
Close The Digital Divide
Broadband isn’t just a luxury — it’s a necessity. But in many rural communities, especially colonias, families have been left behind by big providers who prioritize wealthier neighborhoods.
At JackRabbit Wireless, we focus on the people and places the others overlook. When a family switches from outdated DSL to our network, they often gain up to 50× more bandwidth, 4× lower latency, and 99.9% uptime — opening the door to online learning, remote work, and modern digital life.
Affordable Broadband For Low-Income Families
We believe everyone deserves fast, reliable internet — not just those who can afford the highest-priced plans. That’s why we keep our service affordable with fixed-rate pricing that includes everything, even the router.
No hidden fees. No surprise price hikes. And for residents in subsidized housing, our plans typically cost about 75% less than what corporate ISPs charge for similar service.
Challenge The Status Quo
Nearly 50 million Americans have only one choice for internet — and most aren’t happy with it. Hidden fees, rate hikes, data caps, poor customer service, and shady lobbying are far too common.
We started JackRabbit Wireless to change that.
No gimmicks. No contracts. No data caps. Just fast, reliable service and local support from people who care.